FAQ

Frequently Asked Questions

Find information based on Frequently Asked Questions or email us directly techsupport@hideawaydoors.com

Measuring

To achieve the most accurate measurements we suggest removing the case
molding trim to measure directly from the wall framing or Rough Opening.
However, you can also get your door's measurement by measuring the width from
jamb to jamb. To get the measurement on the height, make sure you measure from
the finish floor to the bottom of the top jamb.

Measuring from a finished opening

A Rough Opening or "RO" is the framing of a doors opening. The RO
can be the width or the height. Measuring from the RO width from stud to stud
to determine your door's width deduct 2" from the RO. When determining the
door's height, it is important to determine if your flooring will be installed
under the door. If determining your door's height by the RO without flooring,
then install flooring after the door is made, the door will not fit.

Measuring from a rough opening

When determining the wall (jamb) depth, measure the thickness of the wall without trim. Example: a 2x4 (1-1/2"x 3-1/2") framed wall will have a sheet of 1/2" thick drywall attached to either side making the total wall depth 4-1/2" wide. 1/2"+1/2"+ 3-1/2"= 4-1/2"

Please contact sales 888-928-4534

Installation

We do not provide installation services, however; the doors are fairly simple to install especially for someone that has installed a conventional door. We recommend hiring a local contractor or commercial door installer.

 

There are no limitations on wall depths with an outswing door. In-swing max
depth is 6-1/2" your door will need to be ordered accordingly. (Site
modifications are required for inswing doors installed in walls deeper than 6-1/2"
please contact us before ordering)

Yes, our doors are built within their own frames, so you will need to remove you door and frame.

With an exception to floating floors, our doors can be installed directly over most types of floors. We suggest speaking with a licensed contractor or installer prior to ordering

Trim

It is extremely hard to tell from our perspective. Our doors were designed with our trim in mind. They have been tested and proven to work. If you wish to try your trim, in customer comments write, "Please leave trim unattached." Then, if you receive our door and your trim doesn't you will be able to fall back on our trim and attach that instead.

 

Stick with what we know! The 2 basic types of trim we provide have been tried and true for years. Attempting to change that means new cutter heads on our machine which is extremely expensive, so we only provide flat & fluted case molding.

While a bookcase door's trim is slightly larger than a conventional door's trim, we cannot guarantee that it will cover the existing space. Existing wallpaper, painting, or baseboard length, should be taken into consideration

Shipping

We ship nationwide and most of Canada. Shipping rates are caculated at check out. Please contact us if you live in a hard to access area.

Freight companies have a time limit of 5 business days to report damages. File Report

Pricing is established for curbside only. Most freight companies will not delivery to hard to access areas, long driveways, or areas where they cannot turn around without the chance of damaging your property or their trucks. If that is the case, you may have to arrange to pick up your door at a local business that has a large parking lot.

Most of the units are standing on a pallet braced with 2x3 framing.
Oversized and mirror doors are lying flat cased in a crate.

Standard sized doors standing on a pallet can weigh an excess of 230 lbs. Double and larger doors can weigh over 350 lbs.

On adverage freight companies advertise 3-5 days natioanlly. This is an estimate and is not guaranteed.

Materials

1) Strength, natural wood is more than 8x stronger than MDF. 2) MDF is prone
to moisture 3) Environment, MDF contains formaldehyde which is toxic 4) Beauty,
nothing beats the look of natural wood

 

Our basic wood types can be found on the order form and on this site. We use real solid hardwood for the case trim, jambs, header, threshold and face-frames. We sue cabinet grade plywood for the bookcase's body and shelving.

 

No, the doors are not fire rated. No, we do not insulate. You can look into insulating them after installation.

Finish Paint/ Stain

Yes, there is an option on the order form for no finish

Yes, however, to get the best results we request that you send a sample of the color on the same type of wood (roughly 6"x 6") that your door is to be constructed with. Put your order number, name, phone number, and address on the back and send that to Hide-A-Way Doors, LLC 325 S. Sugar Hollow Rd. Morristown, Tn 37813

 

Lacquers and solvents of production and furnature quality. Lacquers cannot be brushed or rolled on, it must be sprayed.

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