We regret that you have had shipping-related damages. We know that you have been anxiously awaiting the arrival of your hidden door and how frustrating it is when it is delivered with damages. We are here to help you resolve it as quickly as possible. Filing shipping damages and dealing with freight claims can be frustrating, so we will take it up with the freight company on your behalf. Freight companies are third-party entities, HAWD does not guarantee their services, which includes, but is not limited to delivery scheduling. If you have a complaint about their services we would encourage you to contact the freight company's customer service department which can be found on the delivery receipt and/ or their website.
Disclaimer: The freight companies have a strict protocol which is outlined in an email we sent to you with your shipping notification. While we will do everything we can to make the process as easy as possible, Hide-A-Way Doors is not monetarily liable for any denied claims under any circumstances. The most common reason for denial: Damage Claim was not filed in the properly allotted timeframe.
Contacting Hide-A-Way Doors about shipping damages:
We do not have anyone on standby that can help with shipping damages over the phone. Please file a report using one of the links below and we will be in touch as quickly as possible.