1) The materials used in the construction of your door were cut on one of our state-of-the-art CNC machines. The parts are cut perfectly straight, the lengths and widths are cut to exact measurements. The doors are constructed on flat tables by one of our highly trained carpenters using squaring methods and jigs. Every unit is thoroughly inspected and photographed prior to shipping. During installation, the units cannot support themselves (square, level, or plumb) in their opening. Proper adjustments using shims and fasteners are a must. Over adjusting is common, fasteners will pull the unit in the direction they are being fastened in thus throwing the unit out of square, level, or plumb making it absolutely necessary to re-check each step to ensure the door hasn’t fastened past its desired adjustment point.

a. Make sure the threshold is perfectly level with the bubble evenly centered between the lines. A bubble that touches one line or the other means the item you are checking is out of level. It is a common misconception that if the bubble is touching a line but between the two lines that the item is level, this is not true. If the threshold is not perfectly level with the bubble dead center, you may have to pull all the fasteners, shim the bottom up to make the threshold level, re-level & shim the jambs and refasten. Make sure your fasteners do not pull the unit further out of square, level, or plumb.

b. If the threshold is perfectly level, but the door still drags, remove the top fasteners on the hinge side, remove shims and re-shim and fasten in such away that the top moves closer to the wall framing. Make this adjustment in small increments and re-check. On the bottom hinge side remove the fasteners and add a shim to bring the unit further away from the walls framing, again, being careful not to over adjust. After, test the door and continue to make small adjustments as needed.

2) A common problem we have found over they years is that installers tend to forget to install the metal bracket (self latching) on the side of the bookcase opposite the door’s hinges. The purpose of the self latching mechinism is to hold the door in the closed position and support the weight while not in use. Unsupported weight over a period of time will throw the unit out of alignment.

a. Before attaching the self latching mechinism you will have to re-adjust the door. Start by removing all of the door’s contents and follow the directions above (#1 a & b)

b. Attach the self latching mechinism (see directions found on our Info/ About page on our website.

3) Our doors are rated for 300 lbs including the bookcase door, however; if you plan on putting a lot of weight on the door make sure you spread the weight out as best as you can with the heavier objects placed on the side of the bookcase nearest the hinges. The doors will not sage or warp, they will, however, naturally deflect some with added weight, further adjustment maybe necessary.  

4) The weight of the bookcase holds the two lower hinges together. There is a small black nylon bushing that seats on the bottom hinge pin, when installed it properly spaces the bookcase and provides friction free movement. It is common for this to fall out when moving the door from its shipping container, moving the door in place, or during installation. Locate and replace the bushing on the bottommost hinge pin then reset the bookcase door on the pin.

Important- When comunicating with us about techincal issues: We do not have technical support on standby for phone assistance. Most issues can be resolved quickly via email; if an issue cannot be resolved via email, we will schedule you with a phone call from one of our hidden door professionals. Please email us at techsupport@hideawaydoors.com - please place your order number in the subject bar of your email. Your order number can be found on the paperwork that was sent with your order, or with your order conformation (email) when your order was placed.