Wholesale FAQ
Q: Why is there a lead time? A: Because of the countless option combinations and the popularity of our products, we do not have the ability to mass produce. Each product is constructed in the order that it was placed. We offer a 25% boost in production for all wholesale customers; rush options to expedite production is available at checkout
Q: Why isn't shipping free? A: Our products are large and bulky and expensive to ship sometimes clear across the country. Shipping costs account for about 1/3 of the cost of constructing the doors, so in order to offer the best discounts for wholesale customers we have averaged the actual shipping cost nationwide.
Q: I am able to get a better price though my shipping company, can I use them? A: Absolutely! We want selling our products to be profitable to your company
Q: Will my company get a better discount for ordering multiple doors? A: Aside from the bonus incentive where if you sell more than 5 units in any one month period, if you order more than one unit at a time we maybe able to get you better shipping rates, especially for larger quantities.
Q: I have more questions, who do I contact? A: At your convenience please contact our commercial sales rep, tammy@hideawaydoors.com or call 888-928-4534 Ext 700
