Report shipping damages

Reporting Damages

**Shipping Damage Resolution**

We understand how disappointing it can be to receive your eagerly anticipated hidden door with shipping-related damages. At Hide-A-Way Doors, we take extensive precautions to prevent such issues. Our packaging methods are thoroughly tested, our quality control measures are rigorous, and we document each order with detailed inspection photographs before it leaves our facility.

Please rest assured, we are committed to helping you resolve the matter as quickly as possible. Navigating the process of filing freight damage claims can be frustrating, but we will handle the process with the freight company on your behalf. However, it's important to note that freight companies are independent third-party entities, and Hide-A-Way Doors cannot guarantee their services, including delivery scheduling or the handling of products. If you are dissatisfied with their service, we encourage you to contact the freight company's customer service department directly. Their contact information can be found on the delivery receipt or the company's website.

Disclaimer: Freight companies have strict protocols that must be followed when filing a claim, as outlined in the email you received with your shipping notification. While we will do everything possible to assist, Hide-A-Way Doors is not financially responsible for denied claims under any circumstances. The most common reason for a claim denial is failure to file the damage claim within the required timeframe.

How to Contact Us Regarding Shipping Damage:

Our team is not available by phone for immediate assistance with shipping damage. To ensure a prompt response, please file a report using one of the links below, and we will reach out to you as soon as possible.

Which best describes your situation?

If it has been 5 business days or less since you have accepted the shipment you can file a damage report below. After day 5 the freight company will automatically deny a damage claim assuming the damages occurred after the delivery was made

 

Please fill out the damage report below, we will be in touch shortly.

Concealed damages are very difficult to prove, especially if you accepted the package. Freight companies will assume that the damages occurred after the
delivery was made ultimately rejecting your claim. The freight companies will not accept internal damage claim after 5 business days. If you discovered internal damages within 5 business days please file a report asap, we will be in touch. Please file a damage report below

 

Please Note:

The freight company's terms of use allows for a maximum 5 business days to report any/ all damages. After the allotted time has expired the freight companies will not accept any claims and assume the damages occurred after the delivery was made.